Personal information is information that identifies you as an individual or from which your identity can be reasonably ascertained. Generally the types of personal information Asciano collects include your name, contact details, identification information, organisation, title, information in forms you submit, payment details and enquiry/complaint details. The other types of personal information that Asciano collects depend on what dealings you have with Asciano. For example, Asciano may also collect and hold information about:
Asciano only collects personal information if it is necessary for business purposes or to communicate with you. Personal information may be collected verbally, in writing, by telephone, by email and through Asciano’s website, including by monitoring and recording these communications and interactions. For purposes including security, dispute resolution and training we may operate video and audio surveillance devices in our premises. Asciano endeavours to collect personal information directly from the individual except where it is not reasonably practical to do so. In some cases Asciano collects personal information from third parties including public sources, other Asciano companies, information service providers and the parties described in section 2.5 below.
In general, you can visit Asciano’s website without revealing any personal information about yourself. The server address, domain name, date and time of your visit and the pages visited may be recorded.
Your personal information will be stored in Asciano’s systems (and those of Asciano’s service providers). Asciano may use your information:
We may not be able to do these things without your personal information. For example, we may not be able to provide our services.
Asciano is committed to safeguarding personal information that you provide. A range of measures are undertaken to protect the security of data supplied from misuse, unauthorised access, modification or disclosure. Internally, strict controls and procedures are in place to ensure that the privacy and security of personal information provided to Asciano is protected.
Asciano may exchange personal information with:
Asciano may disclose your personal information in the following countries: Australia, New Zealand (where it has a wholly owned subsidiary), Singapore, the USA and Philippines (where the IT service providers host their servers).
Reasonable steps are taken to ensure that your personal information is accurate, complete and up-to-date whenever Asciano receives or uses it.
You should notify Asciano of a change to your personal information or if you believe that the information held about you is incorrect or incomplete.
Asciano will provide access to and correction of personal information upon request by an individual, subject to certain legal exceptions. Asciano may ask you to verify your identity and to specify what information you require.
If you wish to obtain access to your personal information held by us, please write to:
The Privacy Officer
Level 4, 476 St Kilda Road
Melbourne Victoria 3004
Attention: Company Secretary
Asciano reserves the right to charge a fee for searching for and providing access to your information.
Some of Asciano’s web pages use ‘cookies’. A cookie is a small file that is transferred to your computer’s hard drive when you visit a website for record keeping purposes. You can set your browser to notify you when you receive a cookie, so you can decide whether to accept it.
Cookies are used to track usage patterns on Asciano’s website to improve its functionality. The website will not store personal information such as email addresses or other details in a cookie.
If a person believes that Asciano has breached the APPs, they should be directed to lodge a complaint in writing to the Privacy Officer. Asciano takes complaints seriously and will investigate all complaints and will respond in writing within a reasonable time.